HLT57715

Diploma of Practice Management (HLT57715) Online

  30 Day Risk-Free Guarantee

  Unlimited One-on-one Support

  100% Flexible Online Learning

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Get the skills you need to manage medical and allied health practices

The Diploma of Practice Management (HLT57715) is designed for professionals who can drive change. This is the course for you if you have good listening skills, are resourceful and proactive, and can offer patience and empathy in complex situations. Many of those already working in the healthcare industry can benefit from a course in practice management to upskill into a senior-level position. 

As a constantly evolving industry, the health sector demands professions that are proactive, resourceful, and versatile, with the interpersonal skills to create a positive culture, nurture employees and drive change. The healthcare sector needs great Practice Managers to build and lead teams, effectively driving improvements and stepping up to be a key decision-maker – all while maintaining patient satisfaction and outcomes and delivering excellence in healthcare.

The Diploma of Practice Management at the College for Adult Learning is a nationally accredited course designed to help you develop and showcase these skills, opening up new opportunities and improving your career trajectory. This qualification will arm you with the necessary skills to succeed in the challenging and ever-changing health sector. You will develop in-demand skills, including detailed procedural, clerical, and financial knowledge, and leadership skills such as delegation and dispute resolution.

With the flexible learning journey at CAL, conveniently study at your own pace, with a generous 24-month enrolment period and no scheduled tutorials to attend. Gain a nationally recognised qualification with the freedom to study when you choose.

Partnering with our Learning Coaches for one-on-one support, we’ll guide you through the course and provide you with the keys to your own success.

Get started today and try us out risk-free for 30 days*.

  • 100% online, self-paced study,
  • Study for how long you want, when you want,
  • Fit your study time around your lifestyle – not the other way around,
  • No need to attend scheduled classes or tutorials,
  • No strict or unreasonable deadlines to meet,
  • Payment plans that can be tailored to your budget,
  • Generous 24-month enrolment period, with free course extension and deferral options.

Real Outcomes Guarantee (Ribbon)

Real Outcomes Guarantee

  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.
Nationally Recognised Training
Australian Qualification Framework

TIMEFRAME

Part-Time: Approx. 16-18 months
Full-Time: Approx. 12 months

Generous 24-month enrolment period

PAYMENT OPTIONS

Flexible Plans: Starting from just $75/wk
Upfront Discount: Only $5495*

Save up to 7.1%** when you pay a $1495 upfront deposit

UNITS

Core: 15 Units

Content created in partnership with industry leaders

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Course Details

Units

Get job-ready with industry relevant units designed to help you succeed

As a result of completing your Diploma of Practice Management, you’ll be able to confidently apply a range of core people management skills and strategies, based on the following accredited units of competency:

There are 15 required units of competency.

CODE UNIT NAME
BSBOPS505 Manage organisational customer service
BSBTWK502 Manage team effectiveness
BSBOPS502 Manage business operational plans
BSBHRM522 Manage employee and industrial relations
BSBFIN501 Manage budgets and financial plans
BSBOPS504 Manage business risk
BSBLDR522 Manage people performance
BSBSUS511 Develop workplace policies and procedures for sustainability
HLTWHS004 Manage work health and safety
BSBMED301 Interpret and apply medical terminology appropriately
BSBINS501 Implement information and knowledge management systems
CHCDIV001 Work with diverse people
CHCLEG003 Manage legal and ethical compliance
HLTADM004 Manage health billing and accounting system
HLTINF007 Implement and monitor infection prevention and control standards, policies and procedures

Duration

Our courses are 100% online and are self-paced.

This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.
The course can be completed in as little as 12 months with a full-time study load or in 16-18 months on a part-time study load, but we allow a generous 24-month standard course enrolment duration.

We provide engaging tutorials, industry-relevant assessments and work-ready learning outcomes.

  • Complete the course your way – at your own time, pace and convenience
  • You win from the start with no classes, no rush hour dash or parking hassles
  • Tutorials are easily navigated and the order can be adapted to your priorities
  • Unit quizzes serve to demonstrate knowledge obtained
  • You receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators
  • Learning occurs on the job and you can apply your knowledge while you study for immediate results

Depending on your current skills and amount of experience you have, you may qualify for Recognition of Prior Learning and be eligible for course acceleration.

Study pathways

Get ahead in your career

With a strong foundation in administration and managerial skills, the most common career advancement path for Practice Managers is the role of Business Manager, attracting salaries of up to $130,828 and leading into higher managerial and executive roles within the business.*

Entry and study requirements

Study requirements

In order to succeed in our online qualifications, our students are required to:

  • Be 18 years or older at the time of registration
  • Demonstrate the required level of competency in English language, literacy and numeracy skills

The required level of competency in English language, literacy and numeracy skills for Diploma and Certificate IV qualifications is ACSF Level 3. To ensure you have the ACSF skills necessary to commence study with us, you may be required to completed a language, literacy and numeracy test if English is not your first language and you do not hold any nationally recognised Australian qualifications.

Upon enrolment, all students will also be assessed over time by their learning coach for their language, literacy and numeracy skills. Where these levels fall below the requisite ACSF standard for the qualification, the coach will advise the student of the remedial options open to them. This may involve additional support or withdrawal of enrolment and refund of fees paid.

Please refer to the relevant CAL Policies and the Student Handbook for full details of the entry-level requirements procedure.

Technical requirements

You will need regular access to a laptop or desktop computer with the following:

  • An adequate and reliable internet connection,
  • At least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets,
  • A PDF Reader installed,
  • Full permissions to install and access third-party software as required.

You will also need regular access to a laptop, desktop computer or device with an adequate camera to undertake video calls for assessments as required. Typically, we recommend using a laptop or desktop computer with the latest version of Chrome. Please check to ensure your device/s align with the system requirements for our major services:

  • Brightspace D2L – Our Learning Management System (LMS) platform
  • Zoom – Our video call platform
  • Respondus – Our quiz assessment platform
  • Vidyard – Our video embedding platform

Workplace requirements

As part of your course, it is compulsory to undertake and provide third-party evidence for some assessments in an eligible industry workplace. Students will be required to have access to your own eligible workplace, or an eligible host workplace, to successfully complete their qualification. If you are not in an eligible workplace, you must source your own host workplace that meets the requirements for the course.

Eligible workplaces will exhibit:

  • Organisational infection prevention and control policies and procedures
  • Personal protective equipment
  • Handwashing facilities and equipment
  • Medical or client care equipment relevant to the workplace
  • Clinical and other waste
  • Areas for cleaning
  • Interaction with a team (health or allied health)
  • Interaction with patients/clients (health or allied health)
  • Hazards and infection prevention and control problems to which the student responds
  • Computerised billing system
  • Client records, client record-keeping systems and client directories.

Recognition of Prior Learning (RPL)

Get credit for demonstrated skills and knowledge

If you have extensive experience in the industry with a high level of knowledge, competency and ability, you may be eligible for RPL.
This process may enable you to get unit credits for competencies you’ve already demonstrated so you can fast-track your qualification.

Learn more about Recognition of Prior Learning here or contact us to see what you might qualify for.

Fees and payment options

CAL Offer flexible payment plans to suit any budget

At The College for Adult Learning, we understand that not all students are in a position to pay for their studies upfront. For this reason we offer flexible weekly or monthly payment plans that can suit any lifestyle or budget.

Payment Plan Payment Amount Payment Plan Length Total Amount Paid
Discounted Upfront Fee* $1495 + $235.29/mo Upfront Deposit + 17 Months $5495
52 x Weekly Payments $110 52 Weeks $5720
26 x Fortnightly Payments $220 52 Weeks $5720
12 x Monthly Payments $475 12 Months $5700
78 x Weekly Payments $75 78 Weeks $5850
39 x Fortnightly Payments $150 78 Weeks $5850
18 x Monthly Payments $325 18 Months $5850
*Please note: The College for Adult Learning’s obligations as an RTO include taking actions to protect your fees. These protections exist to ensure that you can enrol with confidence. The principal protection which is provided to you is a pre-paid fee limit; CAL will never require you to pay more than $1,500 in advance and will never allow your advance payment balance to rise above $1,500. **In conformance with the protections and to make our course fees more accessible to our students, you will only be required to pay $1495 at the time of registration, with a $235.29 recurring monthly payment debited for the next 17 months equalling a total fee of $5495 - saving you up to 7.1% off the normal payment plan fees.

FEE-HELP and VET Loans

In order to maintain the high quality training we’re so proud of, we are not affiliated with FEE-HELP schemes or VET Student Loans, and remain a Fee For Service provider. We understand the financial pressure and concerns that come with undertaking study, so we keep our prices highly competitive and offer flexible payment plans to suit all budgets and lifestyles. Don’t hesitate to contact us on 1300 907 870 to discuss a flexible plan that suits your budget

Frequently asked questions

What is the practice management diploma?

The Diploma of Practice Management (HLT57715) is a qualification for professionals in the healthcare industry pursuing higher management roles or formalising their experience. With a practice management course, you can throw your hat in the ring for rewarding management roles within all facets of healthcare and public administration. This practice management course is a Nationally Recognised qualification in Australia and internationally respected. The diploma in practice management teaches in-demand technical skills in managing compliance, work health and safety, infection prevention control, managing operational plans and budgets, managing people and employee relations, developing policies and procedures and more. Healthcare professionals undertaking this course will develop essential soft skills in customer service, working with diverse people and more.

How long does a diploma in practice management take?

The Diploma of Practice Management (HLT57715) can take approximately 12 months to complete if studying full-time. The duration of your qualification is also dependent on how many hours you put in each week to study. At CAL, our students are offered a generous 24-month self-paced enrolment period to complete their online practice management diploma qualifications.

Can I study practice management online?

You can complete the practice management diploma online with the right training provider to become a successful practice manager. Studying online means no compulsory classes and the freedom to study on your terms. Studying the diploma of practice management online is ideal for working professionals who need to fit study around their busy lifestyle. Make your way through the units with clear tutorials, supporting content, as well as regular activities and quizzes to test and strengthen your learning along the way.

How do I become a practice manager in Australia?

To become a skilled practice manager in Australia, the Diploma of Practice Management (HLT57715) is the best career step to take as it teaches the right technical skills and know-how, paired with the essential soft skills necessary for a rewarding career in practice management. After completing a fundamental qualification like an online compliance diploma, many professionals pursuing higher-level roles undertake a leadership diploma to further develop management skills, or a quality auditing diploma online to refine auditing skills. The addition of either of these qualifications is key to standing out in a competitive job market as a capable practice manager.

What are three different careers in practice management?

Pursuing a career in practice management is a rewarding career choice, and there’s an increase in demand for qualified candidates. Practice managers are highly sought after with their overarching skills in managing the day-to-day running of a clinic, dealing with people and wearing many different hats within their role. Practice managers look after HR processes, budgets, marketing, team management, WHS compliance and so much more. Practice managers can expect to earn around $89,000 for annual average salaries (Job Outlook).

When working in a large clinic or healthcare practice, Senior Medical Receptionists and Supervisors have a series of responsibilities including team management, running an effective reception, overseeing filing and booking systems and more. Senior Medical Receptionists and Supervisors earn an average annual salary of approximately $58,000 (Seek).

Business managers have a leadership role within healthcare practices and focus on the strategic direction of the business. Working alongside practice managers and senior medical supervisors, business managers ensure day-to-day operations in the practice are aligned with long-term growth strategies. Business managers will support the practice manager in their role and can expect to earn a starting average annual salary of $78,000 (Job Outlook).

Are practice manager roles in high demand?

Practice manager roles are in high demand, with job growth predicted to grow by 9% over the next five years (JobOutlook, 2019). Post-2020, the healthcare industry and businesses operating in this sector need to ensure all compliance and practice operations are more efficient and safer than ever before – this is where practice managers come in and play a vital role.

What can I do with a practice management diploma?

You can pursue many roles and a rewarding healthcare career with a practice management diploma. Sectors like medical, dental, chiropractic, rehabilitation, aged care and more all seek qualified and skilled practice managers to ensure the efficient running of the organisation. The Diploma of Practice Management (HLT57715) provides the ability to develop a well-rounded skillset in work health and safety, compliance, human resources, administrative and operational abilities which can prepare you to move into job roles like Senior Medical Receptionist/Supervisor, Office Manager or Practice Manager. By completing this practice management qualification online, you can continue to work in your current job role whilst upskilling with these skills to further your career.

Where can I work with a Diploma of Practice Management?

With a Diploma of Practice Management (HLT57715), you can work in health care and social assistance practices, including medical, dental, chiropractic, rehabilitation practices, mental health services, veterinary clinics, and the aged care industry.

How much does a Practice Manager make?

The average salary for a qualified Practice Manager is $89,000. Studying a Diploma of Practice Management (HLT57715) leads to a satisfying and financially rewarding career in the health industry.

  • 64.6%

    % of managers with at least a Diploma qualification

College for Adult Learning
College for Adult Learning
4.3
Based on 277 reviews
Rayan Elayoubi
Rayan E.
04:28 28 Sep 23
I am currently pursuing a Double Diploma Course in Leadership Management and Practice Management, and I must say, it has been an incredible experience so far.At first, I was a bit anxious, as I work full-time, and the initial adjustment to the course structure was challenging. However, I soon found a rhythm, thanks to the excellent support and resources provided by the program.The consistent and constructive feedback I receive throughout the course gives me motivation, pushing me to excel in each unit I undertake. It's incredibly rewarding to see my progress, especially considering that I've managed to complete two units in just one month. This achievement has given me confidence in my abilities, proving that with effective time management and dedication, I can successfully balance work, life, and education.One of the strategies that has worked exceptionally well for me is scheduling in simulations before tackling the assessments. Setting these deadlines for myself has helped me stay on track and maintain a steady pace of learning. This approach makes the entire learning process smoother.I must say, the coaches are not only experts in their fields but also incredibly friendly and approachable. It's reassuring to know that there's a supportive team behind me every step of the way.
Holly A
Holly A
04:26 14 Sep 23
Like many it was time to retrain, up skill and gain some much needed security. CAL was great, self guided as I still needed to work part time and the coaches were always available. They had a great offer of a Double Diploma in Building Construction and Project Management , the work load was manageable and it has enabled me to get a job with a top building company in Perth. Thanks CAL.
Theuns Grobler
Theuns G.
22:54 10 Sep 23
The Diploma I have done was great, learned a lot, and I am able to use the new skills in my daily work. I had an amazing coach and assessor, Marissa from CAL is great, she really supported me as a learner and guided me.
Andres Ferreira
Andres F.
03:17 04 Sep 23
Professional team! Nasser was an excellent teacher for my Builder course. Also, all the administrative and financial team there was very helpful. I did the course working full time, so it was a little challenging for me, but with the support of the coach and studie 2 hs every day, you can do it!
Kylie Montgomery
Kylie M.
18:14 29 Aug 23
I had a great experience with the College for Adult Learning. The coaches were great, especially Marissa, she was helpful, calming and patient at all times.If your thinking about learning something new, or, just believe continuous learning is as important as I do, jump Online and sing up for a course where help is just a button click or phone call away.
Stacey Sunshine
Stacey S.
04:48 28 Aug 23
I completed a Double Diploma of Practice Management and Business (Operations) with CAL, and they were a fantastic RTO to study with. They were upfront about the requirements of the course, and student support was always prompt in responding whenever I needed assistance, with a number of different support options available. I would especially like to thank Marissa who was always so patient and helpful through-out the whole process!The style and structure of the learning materials were extremely engaging and easy to follow as well, which made it really easy to find information when needed. Especially given the competitive pricing of their courses and the level of support provided, I would happily recommend CAL to anyone looking for an online study option!
Gab 909
Gab 9.
04:25 28 Aug 23
I have had an amazing experience at CAL! All the staff and learning coaches are brilliant. I would like to single out the exceptional Marissa who is engaging, knowledgeable and very supportive, always went above and beyond! Thank you. If you are thinking of going back to study, CAL is highly recommending institution.
Jasmine Fitzgerald
Jasmine F.
05:58 25 Aug 23
I strongly endorse The College for Adult Learning and its exceptional quality of education. Having successfully completed a Diploma of HR Management and the Diploma of Leadership and Management, I am compelled to express my unwavering appreciation for the invaluable experience I gained.Throughout my journey, the coaching provided was truly exceptional. I must highlight that Marissa, in particular, has been an incredible asset. Over the span of the past few years, her patience, support and insightful guidance have played a significant role in equipping me with the knowledge and skills necessary for my certifications. Marissa's profound expertise in the field is unmistakable and I consider myself incredibly fortunate to have collaborated with her.I extend my deepest gratitude for not only enabling but also empowering me to pave the way for my future career endeavours. If you are considering furthering your education, I wholeheartedly recommend Marissa and the College for Adult Learning.
Tamzine
Tamzine
11:17 22 Aug 23
My experience with CAL was pleasant enough but my star rating is olnly due to one of the assessors - Marissa! She is worth double whatever it is they are paying her, she actually went out of her way to assist me with some administration errors 🙏 also a very thorough and pleasant assessor. I don't think I'm the only one who thinks she's amazing considering she's usually booked out for a month in advance!!!
Kara Pook
Kara P.
06:38 20 Aug 23
Marissa is a star! Marissa is the reason for this 5 star review. She has been the most supportive trainer that a student can ask for. She always answered any questions easily and I never felt like I couldn't ask a question to her. She is the reason why I made it through this course, the assessments are enormous (probably much bigger than they need to be) and her encouragement, industry knowledge and advice helped me to move through them when I felt that they were just completely unachievable. Thank you Marissa for everything, I honestly could not have done this without you!
Louise Perkins
Louise P.
10:48 14 Aug 23
I would highly recommend CAL to everyone, who is looking to study and extend their skills and knowledge. I have found them all to be the most supportive, respectful and knowledgeable college they give 110%, and cannot do enough to support their students to achieve their goals.I have found this in all areas of the CAL college from Admin, Finacial and Cal Coaching Teachers. I must also highlight Marissa my CAL coach she is fantastic, extremely knowledgeable and so supportive; she always leaves students better then she found them, builds self-esteem, and confidence just through coaching calls and simulations, an absolutes pleasure to speak too.If you wish to study to enhance and advance your skills enroll with CAL, I am very glad I did, that's for sure!!!!
Bianka Radovics
Bianka R.
18:58 09 Aug 23
I haven't finished my studies yet, but nothing shorter then 5 start for the team of CAL.
Craig Murray
Craig M.
06:22 08 Aug 23
I recently completed a double diploma in Project Management and Leadership and Management with the College for Adult Learning. With the help of their very professional, friendly and helpful coaches I was able to complete the diploma’s early whilst working full-time as a tradesperson. The course content is also well balanced between theory and practical. The coaches were always there to help and were a pleasure to deal with throughout the process. I highly recommend them to anyone looking to further their careers or build on their qualifications as I did.
Caitlin Metcalf
Caitlin M.
07:33 30 Jul 23
Studying through the College for Adult Learning was a seamless and positive experience. I was supported through the entirety of my course by the Coaches. I would recommend the College for Adult Learning for those that are looking to up their skill set, are self disciplined and independent learners.
Paige Eygenraam
Paige E.
05:14 28 Jul 23
I personally made the decision to start a double diploma in business and leadership & management, to up-skill my knowledge and to have the educational certificate to my name. When starting my double diploma it was very daunting and it was very tough personally. The admin staff are exceptionally good at running you through All of the criteria. And making sure you know what to do, what is required and how to get the best out of your study. I took everything on board that they explained to me and it has led me to proceed through all the starting difficulties that I faced and to get six units completed before I know it, and it has been one of the best experiences I could've ever asked for. The coaches are there to help you. Anytime that you go to them with a question about the course you will get an answer and they will help you. The help from the coaches is exceptional!! I believe that once you get the hang of it, you are going to exceed through the whole entire course and the more you put into it the more you're probably going to get out of it. It's not all hard and it's not all easy but it is definitely worth doing it.All of the staff are exceptional, all of the teachers are there to help you and every time that I have contacted the college or a coach for support, they have all made me feel so genuinely important and so valued and it feels like we have a connection and that they really understand what I'm asking for and what I need, without even seeing them one on one in a classroom.I highly recommend studying at the college. It is so adaptable and it is so easy to fit in with my full time employment and I hadn’t studied for eight years and I felt like I was completely too old to get back into it but this was definitely a really good decision.So, Back yourself, and enroll into the course!
Joel Berry
Joel B.
03:22 25 Jul 23
College for adult learning has been a fantastic experience for me. Started off with a huge hesitation around further study as I am still currently working full time. The team at CAL assured me i would be supported the whole way. I have just completed a double diploma in project and construction management. A reasonable time frame for this was 2.5 years. I found that both the coaches and admin team were fantastic to deal with, always quick to sort out any problems and efficiently answered any questions I was faced with. Persistence is the key with any of CAL courses. I would certainly recommend this training organisation for further education.
Tahlia de Klerk
Tahlia de K.
01:19 18 Jul 23
I have had a very positive experience studying through The College for Adult Learning.The support that they offer, as well as the online learning material has been instrumental in helping me to have achieved my qualification.They have a wide range of coaches, all of which are brilliant. Marissa was an excellent coach.I am excited about what the future holds.
Rebecca
Rebecca
16:14 05 Jul 23
I started my studies during Covid because I had lost my job and wanted to learn new skills and work towards achieving a goal while I was at home figuring out what to do next. Doing my double diploma was more work than I expected (there are a lot of assessment calls). However, I found that I looked forward to the assessment calls because the assessors were so nice and friendly! A special thank you to Roma and Marissa for their support and guidance throughout my studies! Also, thank you to the online support representatives who always responded promptly to all of my questions. I had a great experience studying with CAL and I would recommend CAL to everyone!
Mark Menjor
Mark M.
01:43 03 Jul 23
It was lovely to chat with you this morning and I am pleased to say that the interaction today was very helpful, not only that it increased my motivation to complete my studies despite the health challenges. I face.Your words of encouragement and motivation that made my day.Thank you very much I am very grateful.
Anju Moudgil
Anju M.
05:00 29 Jun 23
CAL staff is as very supportive and helpful in my journey towards Mgmt. training.I recommend it to all those who wish to progress their career in Leadership and Mgmt.
Risalat Islam
Risalat I.
08:17 27 Jun 23
When I embarked on my diploma journey, I had no idea whether I would ultimately forge a career as a practice manager in the dental industry. With approximately eight years of experience in this field, I remained uncertain about taking the leap into a managerial role. However, after conducting thorough research, I stumbled upon the College of Adult Learning (CAL), which appeared to be the perfect fit for my aspirations.From the very beginning, CAL impressed me with its well-structured study program and the approachability of its teachers. Despite being a mere four months into the course, I have already begun receiving enticing job offers, leaving me immensely content with my decision to enroll. One aspect that particularly stood out about CAL was its flexible payment plans. The accountant I consulted with was incredibly helpful, outlining the options available to me. She recommended paying 50% of the fees upfront, allowing me to save a substantial sum of nearly $700 in account fees.I would like to extend my gratitude to Assessor/Teacher Roma Jaitley, who has been instrumental in my journey right from the start. Roma has not only provided me with a solid foundation in the basics but has also guided me on how to enhance my skills. Her expertise in the industry is evident, and her teaching methods are exceptional. Additionally, CAL ensures that each unit has multiple assessors who can be easily reached via phone calls or Zoom meetings, adding to the convenience and accessibility of the course.One of the significant advantages of CAL's program is its online format, which enables me to maintain full-time employment while pursuing my studies. This flexibility has been invaluable in allowing me to strike a balance between work and education. Overall, my experience with CAL has been incredibly positive, and I eagerly anticipate what the future holds for me in the dental industry.
Khanna Chem
Khanna C.
04:09 20 Jun 23
The college for Adults Learning has really helped me with my full-time schedule with work and being a new mum, I love the fact that it's self-dependent learning and is flexible. I would highly recommend it for those who want to challenge themself while juggling everyday work/life balance. It's great and the coach (especially Coach Kerri) has been so supportive, and I honestly don't think I would have passed all my units without her hard work and dedication in explaining the units to me. She hard work and effort need recognition or an award because she's absolutely an amazing coach.
Denis Fajkovic
Denis F.
22:57 19 Jun 23
The Collage of Adult Learning is a fantastic institution for adults who are seeking to further their education and advance their careers. Featuring a wide range of courses and programs, the Collage of Adult Learning provides an accessible and flexible learning environment that caters to the unique needs and schedules of its students.What stands out most about the Collage of Adult Learning, however, is the quality of instruction offered by its highly trained and experienced professors and instructors. Their expert guidance and support ensure that students are well-equipped with the knowledge and skills they need to succeed in their chosen fields.Additionally, the Collage of Adult Learning goes above and beyond to create a welcoming and supportive community where students can connect with one another and build meaningful relationships. With a robust network of alumni and opportunities for continued learning and growth, it's no surprise that the Collage of Adult Learning has become one of the most respected institutions for adult learners in the region.Overall, I can't recommend the Collage of Adult Learning highly enough. Whether you're just starting out on your educational journey or looking to enhance your existing skills and knowledge, this institution is the perfect place to achieve your goals.
L D
L D
10:16 18 Jun 23
I completed a double diploma in quality assurance auditing and compliance.The application process was smooth, the content was relevant and informative. The teachers and staff were approachable, easy to work with and readily available.Overall, a great experience.
rey nyadera
rey N.
07:34 15 Jun 23
At College For Adult Learning, they make sure that facilitating your needs to realize a smooth supportive learning experience is met, i had a really rough stretch with my work-life study balance and Tracey was amazing at seeing me through it. Thank you so much.
Annah
Annah
05:46 13 Jun 23
I have just submitted my last unit for my Diploma of Human Resources Management. Although some of the learner assessment packs need a bit of work, overall I had a great experience. I could not have done it without the support of Kerri. She was an amazing coach, so supportive and really takes the time to explain things and make sure you genuinely understand not just to tick a box. This meant I was actually learning and being challenged along the way. Being able to book in the coaching calls with a resonable amount of avalibility is what sets CAL apart from the other online course providers.
Shapi Mwansa
Shapi M.
04:14 08 Jun 23
I have been doing this course with College for Adult Learning with Marissa for the past 2 years. Taking one step at a time, she made the whole journey an awesome experience with ease. Even through the hard topics, she was there to provide the coaching and the mentorship which is much needed. Life would be great if more people were as much helpful. Almost finishing my double diploma and am very grateful for making the learning so interactive and joy. I have learned so much and this knowledge will go a long way.Thanks a lot.shapi mwansa
Jodee Harris
Jodee H.
21:52 29 May 23
Learning material is easy to follow at your own pace. Plenty of support available from coaches when required. Highly recommend studying with CAL.
Nicola Reeves
Nicola R.
00:07 29 May 23
Roma is a fantastic coach. She always gives me great advice and feedback to ensure I provide high quality work. I really enjoy working with her.
Lauren Garra
Lauren G.
09:09 25 May 23
I started with CAL last year and it has been such an amazing experience. I started as a nervous student, not sure really what I had gotten myself into!I definitely could not have gotten this far without the help and support of the coaches, but one coach in particular has made such a huge impact on my studying and that wonderful coach is Roma. Roma has always been my best advocate. She mentors me in so many ways.Roma encourages me to stay on track and progress with my units, when sometimes all I want to do is give up.Roma is kind, empathetic, a very good listener and overall just a beautiful human!Roma has a wealth of knowledge and I know I can always count on Roma to support and mentor me when I'm stuck. I don't just consider Roma to be my coach, I also consider her to be a lifelong friend. When I have hit a roadblock with a unit, I can always count on Roma to guide me through and coach me in ways of encouraging me to re-think and reconsider the situation of the case study and this always opens up a new way of thinking and allows me to feel more confident within myself to get me back on track and back into my studying.Roma, I honestly cannot thank you enough. You have become such an inspiration to me and make me feel so confident within myself. I couldn't have made it as far as I have without you.Thank you xx
Komoka Kanguya
Komoka K.
06:19 25 May 23
Excellent Learning Platform
Kirisome Auva'a
Kirisome A.
08:11 22 May 23
Roma has been very helpful in my studies! She’s able to make things clear and provide me guidelines towards completing assessments.
Mildred Rungassamy
Mildred R.
02:27 15 May 23
It took me 2 years 4 months to complete my double diploma.. there were times where O thought I wasn’t going to make it 😟.I had Marissa a coach and she was always very helpful. Available when I needed coaching or simulations done. The online chat helped a lot in getting my next unit unlocked and helping with my queries.I can highly recommend studying with the team at CAL!Thanks for everything
Tsholofelo Matemotja
Tsholofelo M.
12:33 13 May 23
I have been seeing different post about Mrs Sandra Billy platform everywhere and a lot of traders keep on saying reach out to her, I eventually did and it turns out to be legit.I did an initial investment of $1000 and I received a surprised profit of $12,250 after 6days of trading, I followed her instructions with which i invested and within a week I got back my profit, I started seeing good results. Last week l made a successful withdrawal. Just stop worrying she will help you out. Thank you very much Mrs Sandra Billy .I would advise anyone seeing this post to contact her, I m responsible for the content I post here on Facebook, I m so serious about this you can inbox her directly via:Email:[email protected]: +1 (512) 893-1587
Natalie Milinkovic
Natalie M.
14:16 10 May 23
I was initially hesitant when enrolling for CAL for Double Diploma of Practice Management & Leadership. I have no regrets meeting my coach Roma. I have never been keen with online study, as personally I prefer face-to-face learning but with a full-time job, I have found studying with CAL to be more practical with my busy schedule. I would highly recommend Roma to any new students. She is a delight to coach with, she has an aura that's approachable and she is very patient. She is a very encouraging mentor & very professional on giving advice.
Megan Schmid
Megan S.
23:39 05 May 23
I Enjoyed the course with CAL. I completed the double diploma of business and leadership management.The course details supplied great knowledge and the experienced assessors provided valuable and expert support.I will be recommending the company to organisations.
Sugandha Tiwari
Sugandha T.
10:22 04 May 23
I am very happy with all my interactions with College for adult learning . My requests have been kindly considered and concerns have been timely addressed. I feel relieved to have coaches and assessors like Kerri, who generate confidence in me and always positively support me in my journey as an adult student, who is making a career change
Louise Keohane
Louise K.
04:40 04 May 23
I am currently enrolled in the Diploma of Leadership Management, The learning materials and assessments are informative and relevant. The coaches are supportive, provide feedback and great at ensuring the knowledge is applied ready for any Workplace. Great Communication, between coaches, other online students and assessment results. I am looking forward to continuing my Diploma with The College of Adult Learning.
Rita Lavender
Rita L.
02:12 04 May 23
I found studying with CAL was a rewarding experience. I was able to study from home with access to friendly staff and trainers when needed. The learning platform was easy to navigate and the information provided was current and relevant to industry requirements.
Lindi Lamprell
Lindi L.
21:43 23 Apr 23
The college of Adult Learning have been a delight to deal with. Always supporting and assisting me to navigate through my course while working full time with 3 children.All of the coaches have been amazing but a special shout out to Marissa for consistently going above and beyond to help me and nothing was every an issue.Highly recommend The College Of Adult Learning.
Melissa Smith
Melissa S.
04:23 15 Apr 23
Marissa a coach, Was always a pleasure to talk to, she helped me navigate through the changes of the upgrade and supported me through the simulation of each unit.
lennor moutsos
lennor M.
21:46 11 Apr 23
Great experience with CAL! Materials easy to understand and use, workload and expectations appropriate for our busy working lives, and most importantly, great professional staff always available only a call away, when support required or just for an encouraging chat. The assessor/coach I dealt almost exclusively with, Marissa, has been absolutely fantastic throughout, with advice, coaching, encouragement and support, which I greatly appreciated, especially around the halfway mark, when completing this 2-year course seemed so far away at times! With perseverance and great support, I completed the course and am already thinking about the next one!
Hollie Waller
Hollie W.
04:33 04 Apr 23
Friendly, helpful and encouraging coach. Enjoyed the topics and building my foundation of HR
Rohan Marsh
Rohan M.
09:43 02 Apr 23
CAL have been fantastic with their support the coaches have been extremely helpful and supportive. I strongly recommend CAL & would do another course with them.
Kristen Hain
Kristen H.
01:42 30 Mar 23
Having just completed a Double Diploma of Human Resources Management and Business (Operations) i cannot recommend CAL highly enough.Marissa in particular has been an amazing support throughout my learning experience. Her knowledge and guidance are a valuable asset to CAL.I would recommend CAL to anyone looking to further their education.
Lauren Yarrall
Lauren Y.
05:44 29 Mar 23
This rating is purely based on my experience with Marissa. I was very grateful to have her as my coach as she really understood my needs as an adult learner. I found a lot of the content difficult to decipher but she kept me calm and took a realistic approach to the assessments, much more than what anyone else at the college did. I appreciated her quick responses to all of my submissions and her encouragement when I just wanted to give up.
Emma Rogers
Emma R.
02:01 19 Mar 23
Just wanted to share that studying with CAL was just fantastic. Great support from Assessors, especially a shout out to Marissa Litonjua, who help me gain confidence in myself. Her advice, experience and teaching way really helped me to progress through my course. Along with hard work and support help me succeed to complete my double diploma. Thanks again CAL team. Emma Rogers
Sara Thomson
Sara T.
03:33 12 Mar 23
Recently I completed a double diploma of business, management, and leadership at CAL. My teacher, Marissa Litonjua was a great support throughout my studies. Her simulation calls are amicable and focus on the authentic corporate experience that is associated with the double diploma. Our discussions made it better to understand the topics, and her encouragement as a coach helped me tremendously! Thank you, Sara
Simi Sholape
Simi S.
00:55 15 Feb 23
I highly recommend Mrs Arnold Elizabeth to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $10,000 in just a week, Elizabeth my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs Arnold Elizabeth contact her viaWhatsApp:+1(562) 561-8670Email: [email protected]
Ketrina Humberdross
Ketrina H.
07:07 13 Feb 22
I did my diploma in business administration I found the course to be very informative and the support was incredibly if you want to study and your of a mature age I recommend college of adult learning
Jo Scaturchio
Jo S.
06:04 12 Jan 22
I just finished a double diploma in Practice Management & Business Administration.Yes it is a lot of work to get through , as Like most things in life . Biggest tip would just be if your not sure just put a coaching call in , as I did many of times .Meagan was absolutely brilliant in always helping me , when I needed it .Kerry was also great at helping me too .These 2 ladies made my whole online studying amazing .Thanks lovely ladies !!Highly recommend CAL
Jasmine Pacini
Jasmine P.
23:34 25 Apr 21
Friendly knowledgeable staff.Great resources.Fast response time.Convenient format.
Alex Shambho
Alex S.
12:15 30 Jan 21
Absolutely amazing start, Jason was super helpful in getting me signed up for the course. we needed to clarify some details via phone . Jason was fun to talk to and very competent in helping me out with my problems. I am looking forward to the start of the course. thank you very much
Elizabeth Flemming
Elizabeth F.
09:59 25 Jan 21
Has anyone done the Double Diploma of Business and Business administration. needing a little help full time mum . and full time worker doing 40 + hours a week. All suggestions would be helpful
Nick Larubina
Nick L.
04:35 02 Dec 20
Jason was a legend !!! So easy to deal with and I can’t wait to complete my studies and advance my career
Jennie Mcgorlick
Jennie M.
05:45 31 Oct 20
I have just completed the Double Diploma of Business and Leadership Management. The course was closely aligned with the skills I was developing in my role at my workplace. I was priviledged to have such an excellent, professional, supportive tutor in Marissa Litonjua. She was always encouraging, very helpful, approachable and accommodating. I will miss the weather updates from sunny Queensland. Thanks for being a vital part of my career aspirations. Jen
Tom Mahlook
Tom M.
12:38 21 Oct 20
Hi there. Has anyone enrolled in, or completed the Double Diploma in Logistics + Business (Procurement)?Any feedback would be appreciated. Thank you😁
Kylie Benson
Kylie B.
05:30 07 Oct 20
My experience with CAL feels like I have invested my money well. Thank you CAL
Sonia Wise
Sonia W.
03:41 09 Aug 20
I have just completed my double diploma in HR Management and Business Admin. This has been one of the best online platforms that I have used for my learning experiences. The content Is excellent and very thorough, there are various methods you can use, depending on your learning style. There is a lot of work, but is totally rewarding as you work through it. My biggest take home is if you have any issues or get stuck is to always communicate with the lecturers or even the office staff, the whole team is super supportive. I struggled a couple of times with work time pressures where it got too much, the CAL team where very supportive and assisted me through it. Kerry and Marissa where both great facilitators when working though my major assignments, and thanks them both for making it an easy process. At the end of the day CAL want you to pass and will work with you through the process. Thanks to the CAL team!!! 😎😎
Ray Millard
Ray M.
04:10 28 Jul 20
Starting my HR Diploma in March 2020, being part of CAL has been an amazing experience. The information is very rich and up-to-date. The staff and assessors are extremely helpful. Thank you CAL for helping me transition back into HR and into the workforce !
John Simunovich
John S.
08:25 24 Jun 20
CAL has been a great online learning platform. Access for a coach is simple & easy and never too hard to get hold of one.
Francisco Pina Pais
Francisco Pina P.
11:25 04 May 20
I strongly recommend the studies at CAL. My experience so far was exceptional; I learned immensely and always had the support of all team. Great people, Great teachers, Great school. The methodology and the contents are beneficial and aligned with the requirements of the work industries
Luke Long
Luke L.
06:34 03 May 20
I recently finished my double diploma of building and construction / project management through CAL. It is a great course and I learnt a lot along the way - a great experience and there is always plenty of support through the CAL team and the facebook group. Nasser was very helpful throughout the course as well!
Ashleigh Rowe
Ashleigh R.
05:04 20 Apr 20
I have just completed my double diploma in project management and leadership management. It has a lot of information and I learned so much. The price you pay in money and mentality was worth having these two diplomas now and I can’t thank CAL enough. I have always had good experiences with the coach’s, timing and content. I would recommend studying with CAL to anyone. Just chip away at it and keep motivated.
Serneste Mare
Serneste M.
06:16 30 Mar 20
In the current climate, we are all facing I have found that my coach and also the student support and administration has been VERY helpful, reassuring and timely in their communication and help. I enjoy the course and my experience from the start has been great. The effort is on me to contact and reach out and once I did this the team was on my questions immediately.
Luise Napier
Luise N.
09:28 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Dau Wer Mayen Anyuon
Dau Wer Mayen A.
01:29 16 Mar 20
To convert PDF Assessment to word document
Eldrian Basson
Eldrian B.
04:55 13 Mar 20
Thank you for extending the expiring date of my current course.It is clear that the College for Adult Learning is a institute of high ethical values, where the student's education is still superior to potential monetary gain.GOOD ON YOU.I will highly recommend the College for Adult Learning to any future students, and will also make a point to promote CAL to all young people in the hospitals where I work. Dr Eldrian Basson - Clinical Epidemiologist
Gail Kerr
Gail K.
05:40 06 Jun 19
I found my whole experience with CAL to be a positive one. It's been many years since I have been in a "school" environment, so it took some discipline to get through this course. I set myself a 2 hour minimum study period each day which took a fair bit of effort and focus, as I work full-time plus have a family to look after. It was hard initially, but after a couple of weeks, I found my rhythm and it was smooth sailing after that. I also didn't put any pressure on myself-if I had a bad day at work-I didn't touch any study as I found no joy when I hit the books in that frame of mind, and that made it hard work. So, I found giving study a miss for one or two days actually beneficial, and when I did go back, I was more involved and interested in my course than before. I have nothing but praise for the support I received from the whole team at CAL - from the admin staff to the tutors. They responded quickly and the coaching calls helped me to get to the next questions/units quickly. A big thank you to each of you for the part you played in helping me achieve a long-held goal. I highly recommend CAL to anybody who is looking to take on some study. The content is laid out well and easily followed. The exercises for each topic and the assessments went a long way in ensuring that the information absorbed was drilled home.
Ben Clark
Ben C.
04:03 05 Jun 19
CAL provided a great opportunity to learn at your own pace. I would highly recommend their Diploma of Project Management if you are new to the field and looking for an opportunity to learn as you do. The Diploma greatly supported the project I was working on at the time, running me through all the steps as I implemented them.
Carl Wicken
Carl W.
10:11 20 May 19
I have just completed a double diploma with CAL. I found all of the staff there very supportive indeed and did not experience any rudeness whatsoever. Unforeseen circumstances meant that i had to request an extension , CAL were very professional in their response and understanding. Studying online is not for everyone and can be difficult if you are returning back to study after a long period. However CAL are there to support you it just takes a little bit of time to get a response from your coach, but once you are speaking with them they clarify and help you with your course work. I would recommend sourcing a study group either students from CAL or somewhere else where you can bounce ideas off each other regarding the course. This will help you as you work through the self directed learning and complete your tasks and activities in the course.Thanks to all the team at CAL who helped me through my course and got me to the end.
Robert Michael Gatt
Robert Michael G.
06:50 18 May 19
I have been impressed with CAL from the first point of contact, I totally recommend for anyone that's thinking off further their education to make the first step and contact CAL
Belinda Rantino
Belinda R.
02:54 22 Jan 19
I really enjoy my studies at the college of Adult Learning, ( I am studying the double Diploma in Human Resources and Leadership Management)the trainers are helpful and very easy to talk to. It’s taken me a bit longer to complete than expected but I can go at my own pace and I now book regular coaching calls to keep me active in my studies. Over all, I’m really happy I choose this course and this college.
Sylvia Iskandar
Sylvia I.
22:32 20 Dec 18
I have officially finished my double diploma with CAL and I must say it was a great experience. The content was terrific and the staff/assessors were very prompt with their responses. I highly recommend if you enjoy online studying.
Noora N Belal
Noora N B.
09:26 14 Nov 18
I’m currently doing a double diploma of construction management and Project Management. All the coaches and staff at CAL have been very helpful and the studies have been great as they provide all the text books and study resources that I need to understand all processes and regulations involved in the field I am pursuing.
Timmy Eisel
Timmy E.
08:11 17 Oct 18
I recently completed the Double Diploma in Project Management | Leadership and Management. From my initial enquiry and dealings with Tristan who was super helpful, informative and supportive, through to starting the course with the help of Student engagement coach David who helped me every step of the way and checked in to see how I was getting on, The College for Adult Learning was a fantastic learning experience which exceeded my expectations. With each Unit completed the next would be unlocked straight away and marked within the times stated (generally in half the time). The feedback from the coaches was the best of all always super encouraging and supportive but also included much needed advice in areas that may require extra study or focus. Anything I was unsure of I simply booked a time that suited me for a coach to call me to discuss anything I was unsure about. I highly rate and recommend CAL and look forward to studying with them again in the near future! Thanks so much guys !!
Johnny Preston
Johnny P.
00:51 09 Oct 18
It's got the best support mechanism in place.Coach I have been using it calm her name is Meaghan.She's calm. I'm calm.
Roberto Marama
Roberto M.
05:45 05 Dec 13
It is a good thing
Next Reviews

Course Outcomes

Real Outcomes Guarantee
  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.

The Real Outcomes Guarantee is part of our ongoing work to support you as you take the next step in your career. Our team, assessments and feedback are all focused on helping you in your career, not just passing your course.

Our Learning Coaches are industry veterans and supportive mentors who will help you complete your studies. Their assessment feedback is designed to reflect on-the-job and industry expectations, giving you more than just a competent result.

As you complete your studies, our Career Coach and Career Success Package are available to you, providing complimentary resume and cover letter feedback, complimentary 30-minute consultations and access to a suite of career management topics, tools and resources to help you achieve your goals.

Nationally Recognised Training

Get a nationally recognised and respected qualification

Adding a nationally accredited qualification to your arsenal will show potential employers that you’re serious about succeeding in practice management.

You’ll study standardised, industry-relevant units that will encourage you to apply your knowledge and learning into real world situations and gain real, job-ready skills.
Awarded by the Australian Government, this Diploma is recognised and respected nationally so there’s nothing left standing in your road to success.

  • The diploma course is designed by MBA experienced facilitators with undergraduate and post graduate qualifications in Practice Management, Business Management and Education.
  • Practical applications and assessments based on workplace evidence.
  • A wide range of electives that have been designed in consultation with healthcare practice professionals to be relevant to real workplace needs.
  • A qualification you can trust.

Career opportunities

Invest in your career with a qualification

Study a Practice Management Diploma online and qualify for a range of roles in the health sector, including Medical Receptionist, Senior Medical Receptionist, Healthcare Administrator, Practice Manager, or Business Manager. Graduating with an accredited Diploma of Practice Management will help you leverage your skills and experience to work in a range of practices within the health care and social assistance sectors, including:

  • Medical
  • Dental
  • Chiropractic
  • Osteopathic
  • Podiatry
  • Mental health
  • Rehabilitation
  • Aged care

Practice Management is a growth industry. The demand for Practice Managers who can create supportive and welcoming environments, share progressive ideas, and liaise professionally with clients and colleagues alike has never been higher.

In-Demand skills for a Practice Manager

Essential Skills for the Modern Practice Manager

Being a Practice Manager is more than just accounts and administration tasks. A highly regarded Practice Manager has thorough planning skills, is organised, flexible, adaptable to change, has excellent communication skills, and leads the practice in meeting the needs of their clients.

Other skills needed to excel in practice management include:

  • Strategic planning skills to lead the practice forward
  • Drive for innovation to help the practice evolve to meet the needs of the public
  • Confidence and leadership skills to support and lead your team
  • Communication and interpersonal skills to effectively communicate with a diverse range of people with different backgrounds and values
  • Empathy and exceptional customer service skills to nurture relationships with patients and visitors
  • Financial and account management knowledge to effectively budget and understand billing systems
  • Organisation and prioritisation to efficiently carry out duties
  • Flexibility to adapt to a changeable environment

This course aims to hone your skills and help shape you to become a competent, confident and qualified Practice Manager.

Senior Medical Receptionist
$60,000
Practice Manager
$70,000
Health Practice Business Manager
$150,000

  • 93%

    of our students surveyed would recommend our courses

  • 96%

    of our students surveyed achieved their primary study goal

  • 90%

    of our students surveyed rated the coaching they received as excellent

Upgrade your qualification

By carefully selecting and integrating units across qualifications, we've crafted a suite of unique double diploma courses designed to deliver the skills that you need.

Save yourself hundreds of hours of study time

Our courses blend the units from two separate qualifications to create a unique package that saves you hundreds of hours of study time.

Unique skillsets to help you stand out

Our units are hand-selected in consultation with industry leaders and are designed to create holistic and future-focused courses.

Two Nationally Recognised qualifications

You'll come out on top with two separate qualifications upon completion of your course.

Upgrade to the Double Diploma with

Diploma of Business (Records and Information Management) (BSB50120)

Develop your practice management and records management skills to open up senior management positions within the healthcare sector.

Double Diploma of Practice Management (HLT57715) + Business (Records and Information Management) (BSB50120)

UNITS
Only 3 additional units to upgrade
PAYMENT OPTIONS
Upfront Deposit Discount only $5495*
Flexible plans available.
LIMITED TIME ONLY Upgrade to a Double Diploma and pay only $4495* Enquire now
Enquire now
Upgrade to the Double Diploma with

Diploma of Business (Records and Information Management) (BSB50120)

Develop your practice management and records management skills to open up senior management positions within the healthcare sector.

Double Diploma of Practice Management (HLT57715) + Business (Records and Information Management) (BSB50120)

UNITS
Only 3 additional units to upgrade
PAYMENT OPTIONS
Upfront Deposit Discount only $5495*
Flexible plans available.
LIMITED TIME ONLY Upgrade to a Double Diploma and pay only $4495* Enquire now
Enquire now

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We've upskilled professionals across Australia and internationally

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I thoroughly enjoyed the course and would happily recommend to anyone who is in a leadership role.

Lee Hartwell

It covered all topics. Talent management, operations, leadership and metrics. Great overview issues in work place discussion. Great output.

Lenny Ewers

It was really great to be able to complete my Diploma at my own pace and I received excellent support from my CAL coach.

Kylie Jarvis

Very practical and useful information that is directly related to the workplace.

Angela Henderson

There are no other RTO's where you can do this and undertake work at your own pace in your own time. 

Shannon Watkins

Thank-you to the CAL team for providing me with a flexible learning environment that would fit around my working commitments.

Joshua Polkinghorne
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By enquiring, you will be contacted by a Learning Consultant and receive emails with information about our courses and career paths. You can unsubscribe at any time and we will never sell or give away your information.